All these years the automotive industry has gone through tremendous changes and development. And looking at the growing sales of automobiles each year across the globe, there is no stopping. In recent times of economic liberalization, tax benefit, and attractive finance schemes and with the increase of income, people are buying more cars. However, with the changing times, the way of thinking of the people has also changed. Today, apart from car designs and models of cars, services provided by the car manufactures play a crucial role in the automotive industry.
With more and more companies joining the automotive sector, now the buyers have more freedom to select the best among the lot. Unlike earlier days, today buyers pay more attention to the services offered by the car producers. And with all kinds of media around, buyers research and collect more information, before they get into any car dealership. Therefore, with so much of importance given to the service provided, the role of automotive service manager is vital to every car company in the market.
The work of automotive service manager is not only to coordinate and supervise the duties performed by the service staff but he also looks after all the operations carried out by the service department. He has to make sure that all the employees working under him are following the company policies and other applicable standards and laws. The automotive service manager jobs include dealing with the customers and service departments; he also has to be calculative about keeping both his customers and staffs happy. His works also require decent knowledge about automobile mechanisms and a pleasing personality to maintain the customer satisfaction ratio.
Those employed for automotive service manager jobs have to ensure customer retention by not only providing repair and maintenance service but also by communicating and understanding the priorities of the customers. He has to evaluate and identify market reports and have a good understanding of latest trends making news in the automotive sector. Therefore, a service manager job requires leadership qualities, management knowledge and counseling skills apart from the customer service parameters.
There are time when it becomes difficult for the automotive service manager to cope up with so many responsibilities and duties. This is the time when he needs a service consultant, who will help him out to deal with his work load schedule. The main work of the service consultant is to counsel service managers, who are buried under the overloaded work schedule. Service consultants help service mangers on how they can perform their duties in an organized way.
Service consultants also provide insight to those who are in automotive service director jobs or automotive service manager jobs on how to calculate the productivity of other employees and educate them with the work practices to increase their customer service skills. Hence, with all the growing field of automotive industry and growing responsibility, the importance of automotive service consultant is increasing.